Shipping Questions

How much is shipping?

Shipping costs differ per product based on its size and final destination. Smaller pieces shipped within Australia have shipping costs already included within the price of the artwork.  Larger artwork or pieces requiring specialist handling have shipping calculated at checkout, based on destination of delivery.

Can I return or exchange an artwork?

We offer a return policy for damaged or incorrect items. Please contact us within 14 days of receiving your order to initiate a return or exchange.

Do you ship internationally?

Yes, we ship our artwork worldwide. International shipping rates and delivery times apply and are shown at checkout.

How long will it take to receive my order?

Delivery times vary depending on your location and the type of artwork ordered. You will receive an estimated delivery date at checkout.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

What if my artwork arrives damaged?

If your artwork arrives damaged, please contact us immediately with photos of the damage, and we will assist you with a replacement or refund.

Payment Questions

Are My Payment Details Secure?

Absolutely, your payment details are secure. Our Shopify e-commerce site uses advanced security measures to ensure that your personal and payment information is protected. We utilise industry-standard SSL (Secure Socket Layer) encryption technology to safeguard your data during transmission. Additionally, Shopify is PCI DSS compliant, meaning it meets rigorous standards for secure credit card transactions.

We are committed to providing a safe and secure shopping experience for our customers. If you have any further questions or concerns about payment security, please don’t hesitate to contact our support team at support@youaresky.com

How do I place an order?

Simply browse our collections, select the artwork you love, and add it to your cart. Follow the checkout process to complete your purchase.

If you need anything further, please email us at support@youaresky.com or contact us through this form

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods supported by Shopify.

Is my payment information secure?

Yes, we use advanced encryption and security measures to ensure your payment details are safe. Our store is level1 Payment Card Industry Data Security Standard (PCI DSS) compliant.  PCI DSS is a security standard for organizations that handle credit and debit card transactions.

Artwork Questions

What types of art do you sell?

We offer a wide range of Australian-made art, including original paintings, prints, sculptures, photography, glass, ceramics, and more.

Can I purchase a gift card?

Yes, we offer gift cards in various amounts. They make a perfect gift for any art lover.

Do you offer custom or commissioned artwork?

Yes, many of our artists accept commissions. Please contact us with your requirements, and we will connect you with the appropriate artist.

Do you offer framing services?

A selection of our wall art print products include framing options.  We also offer framing services for our other pieces through our framing partners.

How do I care for my new artwork?

Each artwork comes with specific care instructions. Generally, keep artworks away from direct sunlight, moisture, and extreme temperatures.

How do I know the artwork is authentic?

All artworks come with a certificate of authenticity signed and dated by the artist themselves

Are there any discounts or promotions available?

We periodically offer discounts and promotions. Follow us on social media or sign up via email to stay informed about new arrivals, events, and exclusive offers.

How can I stay updated on new arrivals and upcoming events?

Follow us on social media or sign up via email to stay informed about new arrivals, events, and exclusive offers.

Can't find what you're looking for?

Send us an email to let us know how we can help and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Contact Us

Acknowledgement of Country

You Are Sky acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land